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Privacy Policy
for Cool Comfort Service LLC

Last updated: [April 2025]

1. What type of information do we collect?

 

We receive, collect, and store any information you enter on our website or provide us in any other way. This includes, but is not limited to:

 

  • Name, email address, phone number, address

  • IP address and browser/device information

  • Payment information (e.g., credit card details)

  • Purchase history and service preferences

  • Session duration, clickstream data, and browsing behavior

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If you purchase a product through our online store, we may collect shipping details, billing information, and order history.
 

Additionally, we collect data via cookies and tracking tools like Google Analytics, Google Tag Manager, and Facebook Pixel to analyze site traffic and user interaction.

 

 

2. How do we collect information?

 

When you:

 

  • Book a service

  • Fill out a contact form

  • Subscribe to our newsletter

  • Interact with our website (e.g., browsing, clicking, scrolling)

 

We may collect your data directly or through third-party services (e.g., analytics tools).

 

 

3. Why do we collect personal information?

 

We collect such data for the following purposes:

 

  • To provide and operate our HVAC services

  • To offer ongoing customer support

  • To contact you with service updates, promotions, or requested information

  • To monitor and analyze website performance

  • To comply with applicable laws and tax/regulatory obligations

 

 

4. Use of cookies and third-party tracking

 

Our website uses cookies and third-party tools including:

 

  • Google Analytics

  • Google Tag Manager

  • Facebook Pixel

 

These tools may collect information such as your IP address, time spent on pages, and interaction behavior. They are used for website analytics, conversion tracking, audience targeting, and advertising optimization.

 

Each third-party provider (Google, Meta) has its own privacy policy that governs how they use data. You may learn more at:

 

 

You can opt out of tracking by adjusting your browser settings or using tools like Google Analytics Opt-out.

 

 

5. How do we store and secure your information?

 

Our website is hosted on the Wix.com platform, which uses industry-standard encryption and security protocols. Your data may be stored through Wix.com’s data storage, databases, and general applications on secure servers behind a firewall.

 

All payment gateways provided by Wix comply with PCI-DSS standards for secure credit card transactions.

 

 

6. Information sharing

 

We may share your personal information only with trusted service providers, including:

 

  • Payment processors

  • Shipping/logistics providers

  • Analytics and marketing platforms (e.g., Google, Facebook)

 

These third parties process data in accordance with their own privacy policies and solely for delivering agreed services.

 

 

7. Communication with users

 

We may contact you via:

 

  • Email (e.g., booking confirmations, promotions, feedback requests)

  • Phone (if needed for service or scheduling)

  • SMS (if consented)

 

You can opt out of promotional messages at any time by contacting us at coolcomfortservice24@gmail.com.

 

 

8. Data access and withdrawal of consent

 

You have the right to:

 

  • Access or request a copy of your personal data

  • Correct or update your data

  • Request deletion of your data

 

To make any such request, email us at coolcomfortservice24@gmail.com.

 

 

9. Retention of data

 

Unless otherwise requested, we retain user data indefinitely to ensure service continuity and comply with applicable legal obligations.

 

 

10. Changes to this privacy policy

 

We reserve the right to update this policy at any time. Updates will be posted on this page. Please review it periodically. Your continued use of the site after changes are posted constitutes your acceptance.

 

 

11. Contact

 

For questions, concerns, or data-related requests, please contact:

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  • Can I buy this HVAC unit without installation?
    No. We do not sell any HVAC equipment without professional installation. All systems are installed by our licensed technicians and are fully permitted within Miami-Dade County.
  • Is installation included in the product price?
    Installation is not included in the product price. Every system requires a custom installation quote based on site conditions, ductwork, electrical access, and permit requirements.
  • How often should I service my HVAC system?
    Experts recommend scheduling a professional inspection at least once a year to maintain optimal performance and prevent costly repairs.
  • What size HVAC system do I need for my home or business?
    The right size depends on factors like square footage, insulation, and climate. A professional load calculation ensures you get an energy-efficient system that meets your needs.
  • Do you provide installation services outside Miami-Dade?
    No. We only serve residential and commercial clients within Miami-Dade County, Florida.
  • Are you certified by the manufacturer?
    Yes. Cool Comfort Service LLC is an official contractor for Trane, RunTru by Trane, Rheem, Ameristar by American Standard, and Water Source Heat Pump.
  • Will I get a warranty on the equipment?
    Yes. All equipment comes with full manufacturer warranties — activated and valid only when installed by our licensed team, according to brand specifications.
  • What does a free HVAC inspection include?
    A free inspection covers airflow testing, ductwork evaluation, filter condition checks, and efficiency assessments to ensure your system is running optimally.
  • How long does it take to install a new HVAC system?
    Most residential HVAC installations take 4 to 8 hours, while commercial systems may take longer depending on complexity and system size.
  • Do I need to prepare my home before HVAC installation?
    Clearing the work area, ensuring easy access to vents, and securing pets can help technicians complete the installation smoothly and efficiently.
  • What factors affect the cost of HVAC installation?
    Costs vary based on system size, type, energy efficiency rating, ductwork modifications, and labor fees. A consultation helps determine the best option for your budget.
  • Can I install a new HVAC system myself?
    Professional installation is strongly recommended to ensure safety, proper sizing, and compliance with local building codes.
  • Why is regular HVAC maintenance important?
    Regular maintenance improves energy efficiency, extends equipment lifespan, and ensures better indoor air quality by preventing dust and debris buildup.
  • What types of HVAC systems do you offer?
    We provide central air conditioning, ductless mini-splits, heat pumps, furnaces, and smart thermostats for residential and commercial use.
  • What’s the difference between standard and high-efficiency HVAC systems?
    High-efficiency systems use advanced technology, consume less energy, and often qualify for rebates, saving you money in the long run.
  • How do I know when to replace my HVAC system?
    If your system is over 10-15 years old, requires frequent repairs, or struggles to maintain temperatures, it may be time for an upgrade.
  • Do you offer energy-efficient HVAC solutions?
    Yes, we provide ENERGY STAR®-certified HVAC systems designed to reduce energy consumption and lower utility bills.
  • Are your HVAC products covered by a warranty?
    Yes, we offer manufacturer warranties on all HVAC equipment, along with optional extended coverage for additional peace of mind.
  • How much does a new HVAC system cost?
    Prices vary based on system type, size, and features. A consultation helps determine the best option within your budget.
  • Do you offer financing or payment plans for HVAC systems?
    Yes, we provide flexible financing options to make upgrading your HVAC system more affordable.
  • How long does HVAC delivery take?
    Standard delivery times range from 3 to 7 business days, depending on product availability and location.
  • Do you offer HVAC installation packages with equipment purchases?
    Yes, we provide full-service installation with every system purchase, ensuring professional setup and optimal performance.
  • Do you deliver HVAC equipment nationwide?
    We offer nationwide shipping, and local delivery options may be available depending on your location.
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Cool Comfort Service LLC – Licensed HVAC contractor in in Miami-Dade and Broward County.

We specialize in air conditioning repair, AC installation, heating services, ductwork, ventilation, thermostat upgrades, and routine HVAC maintenance. Our licensed technicians provide 24/7 emergency HVAC services for both residential and commercial clients. Whether you're searching for "AC repair near me," "HVAC installation Miami," or energy-efficient heating and cooling solutions, we're here to ensure your comfort year-round.​

© 2025 by Cool Comfort Service LLC. All rights reserved.

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